Shipping policy
Shipping Policy
Shipping Information
All orders placed on www.sabiritual.com are typically processed within 1-2 business days and shipped directly from Montreal, Canada. Our products are made in small batches to ensure the highest quality, and we appreciate your patience!
Tracking numbers are automatically sent as soon as your order is packed. Once your order is picked up for delivery, you can use the tracking number to follow up on your order.
Shipping Rates & Delivery
Shipping rates are calculated at checkout. Standard shipments are sent via Canada Post with an estimated ground delivery time of 1-3 business days within North America once shipped. Please note that any additional duties and taxes incurred at customs are the customer's responsibility and are not included in the shipping cost.
While Canada Post delivery times are typically reliable, we cannot be held responsible for any delays caused by our carrier.
Orders are processed during business hours, Monday to Friday, 9 am to 5 pm, excluding holidays and weekends. Once your order is ready to ship, you’ll receive a confirmation email with tracking details to follow your parcel.
Changes & Cancellations
Discounts and promotions cannot be applied to previous orders.
Lost Shipments
It is the customer's responsibility to provide a safe and accurate delivery address.
Sabi ritual is not liable for any lost product during shipping. Please contact the shipment carrier directly to file a claim. We are not liable for lost, stolen, or misplaced packages once proof of delivery is received.
However, if your package is lost, please contact us at info@sabiritual.com, and we will do our best to assist in locating it.
If you are shipping to a building without a concierge or a safe place to leave a parcel, we strongly recommend adding a signature request to your shipment.
Stockist Purchases
If you’ve purchased SABI RITUAL products from an authorized stockist, please handle any returns or exchanges with them directly.
Product Availability
We reserve the right to limit quantities of any product we offer. Product descriptions and prices are subject to change at any time without notice.